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Making a Claim

Please note that you must report all incidents to us within 48 hours, even if you are not claiming. Failure to do so will make you personally liable for any claims that are pursued against you.

Eldon Insurance Services Ltd handles all of our motor claims. To report a claim please call 0845 219 8551 or click here for further information about Eldon.

Breakdown Claims

For policies bought before 09/02/2010: 0800 169 2644

For policies bought on or after 09/02/2010: 0844 338 6262

Windscreen Claims

0845 219 0594


When you call, please have your Current Certificate of Motor Insurance and the details of the incident ready.

make a claim
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eCar is a trading style of Commercial Vehicle Direct Insurance Services Ltd. Registered in England and Wales number 04137311. Registered office: MMT Centre, Severn Bridge, Aust, Bristol BS35 4BL. Commercial Vehicle Direct Insurance Services Ltd is authorised and regulated by the Financial Services Authority (Firm Reference Number 302216)

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